FAQ – Galdem Garms

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FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

Galdem.co.uk accepts the following forms of payment: Visa, MasterCard and American Express. (unfortunately we do not accept Paypal at this time- we're workin' on it gal!)

CAN I CANCEL OR AMMEND AN ORDER I JUST PLACED?

Unfortunately changes cannot be made to orders which have been shipped however you will have the option to return your items to us when they arrive. If you wish to cancel your order please email us immediately as you will not be able to cancel if it has already shipped.

WHERE IS THE REST OF MY ORDER?

We currently ship items from 2 individual distribution points. This does mean that sometimes items will arrive in more than one package.

HOW DO I RETURN MY ITEMS?

You are more than welcome to return some items within 14 days of receiving your package. You can find more information regarding this process on our returns page 

CAN I CANCEL MY ORDER?

We try and ship orders out ASAP which means its likely your package is already with the mail carrier. If this is the case then your order cannot be cancelled however you can wait for it to arrive and then go through our returns process.