Once we receive your return it can take up to 10 working days to action. Once we have actioned the return, you will then receive a notification via email that your return has been processed and has been refunded and/or exchanged and is en route to you.
To return your product, please complete the returns form included your order and return to;
7 Colwyne Place
Newcastle upon Tyne
please note, the cost of returning an item is at the customer's own expense. we would always advise you ensure to securely package your return and use a tracked delivery service or courier as we can not be held responsible for items lost or damaged in transit.
FAULTY OR DAMAGED ITEMS
We thoroughly check all items before sending to ensure the highest quality standards are met. However in the unlikely event that the item you receive is faulty, we will accept a return or exchange. Please note that we will be checking to see if the item has been forcefully damaged.
please ensure to mark any returned items as “returned goods” on customs or postal forms. failure to do so may delay the issue of any refund due and can result in the shipment being returned to sender. additionally, any duties incurred by incorrect customs declarations will be deducted from the refund due. likewise, should you refuse the delivery of an order, any fees incurred will be deducted from your refund.